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When a track was sent via the website it took over 45 minutes to receive a text message or for the website to give our pets location. ALERT. COMPANY WENT OUT OF BUSINESS 31 AUGUST 2008.We purchased this item less than a year ago. Global Pet Finder GPS Tracking Device for Pets
For the same price there are much better products coming out on the market and some don't have service fees. As soon as they are available, we are getting one. We now sit here with a device that is locked in fence mode and won't change on the device or the website and is not receiving a signal. After numerous phone calls (never got a person, only a voice mail) and emailing them they did not feel their customers were important enough to return the calls or emails.
The companies website states that a text message will be sent when the batteries are low. Customer service is nonexistent. ALERT.DON'T BUY. The home location changes and when the correct address is entered in, it shows the home location at about a block away.
We have received erroneous messages on heat conditions saying high heat when it was 45 degrees outside. The batteries have never held a charge more than 24 hours in walk mode, vice the 4-5 days as advertised. This has never happened.
So I followed what they told me to do and it still didn't work. This product sounds great, but it is not a good investment in my opinion, unless you like to hassle with a company and like to wonder if and when you will get an answer. Ok, I went along with that as long as I can get to the site to get this up and running. I sent this product back because any product that has this many problems from the start is not going to be worth the money in the long run. I bought this product with the hopes that it would resolve my worries about my dog getting out of the house without a leash.
Besides you only have 15 days to send the product back for a full refund. As for customer support, when I first received the gps, I e-mailed support I never received a response until 3 days later, but yet on the quick start guide it guarantees a response within 24 hours. If I would have sent this product back to them to set it up "as they said", it would have ended up after the 15 days and I would never be able to get my money back with a fight. My pet is worth spending this kind of money, but not on a product that isn't going to work correctly. So they said I would have to send the product back to them so they could set it up there. It was picking up a signal, but the device always had the address a block away than where it actually was and the house address always changed.
But this product did not help one bit. So After waiting two days I did call and no matter which option I choose I always got a voice mail, which I did leave a message for someone to please call, and no one ever called. That seemed odd that I could get a signal but yet the device never locked down a GPS signal or went out of setup mode. First it wouldn't let me login to the site, they had to do it because they said they had to many activations in one day and mine didn't go through. This was a big sign to me that this product has many flaws still that need to be worked out; otherwise tech support should have been able to explain how to get this device working correctly. So I emailed and once again didn't get a response until the 2nd day.
Then it could not get a lock on a GPS signal, and I am on a complete green area of the coverage map. Once I did get a response they set it up so I could finally get my product activated, then the GPSA wasn't able to get a signal lock.
The unit was very large (much larger than my cell phone) and rather heavy and cumbersome. Also, the "snap guard" that attaches it to the collar won't work on a martigale style collar (the collar must have a buckle).
In any circumstance where my dog was lost, that would not make me feel that it would stay attached. The optional weather resistent pouch option will not fit on a collar over 1" wide, and is only secured with velcro.
I ordered this product and received it shortly after. I can't imagine what a person with a smaller dog would do.
So, until they make this smaller/lighter and have a more reliable way to attach it to a wider variety of collar types, it's not something we would consider using. I ended up sending it back.
I have a really, really big dog (130 lbs), and I thought it was too large to leave on his collar.
Our dog was out of her fence for an hour because we were testing the system and we did not receive one alert saying she was out of fence. Who says it has to be made for a dog. We only had service for about 6 hours over a 5-day period. What a joke. GPS,Tracking, LLC (Global Pet Finder) totally blew us off.
It is called "Chaperone" and would work well for the elderly also, if you have a parent or someone you worry about. I would give the Migo 4.5 stars. We returned it and went to VERIZON WIRELESS. We pay $9.99 per month for the tracking service (and we don't get charged for extra "locates" as you do with Petfinder)and for an additional $9.99 we can set "Fences", as many as you want such as "Home", and you get a text message on your Chaperone Capable phone if your pet leaves the designated area. This product is a total waste of money not to mention time setting it up and testing it to make sure it works. We purchased a back pack case and just clipped it to our dogs collar. 18 hours and we did not receive an alert. The GPS Capable Migo weighs about 2.5 ounces and it works.
We contacted technical support 7 times by phone and 6 times by e-mail over a 5 day period and not one person ever returned our call. We purchased a Migo (GPS tracking for children) and paid $49.95 for it, you have to have a Family Plan and your phone must be "Chaperone Capable". Their technical support was great. The battery went dead after approx. We never were contacted by technical support, EVER.
The tracking device just gives me peace of mind.I don't recommend that you use this as some kind of "watch dog" for your dog. At home he comes when called, but in the woods it is a whole new ballgame. If your dog has problems escaping or doesn't come back when called, you should probably look to other solutions, especially if you live in an urban area like I do. I have a pointer mix who loves, loves, loves to run after deer. He always finds his way back during one of our camping/hiking adventures within an hour or so of romping through the woods.
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